Evgenia (Venia) Gkegkiou on LinkedIn: #hiring #uk (2025)

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571-639-3020||shyam@sapphiresoftwaresolutions.comHiring IT Service Manager || RemoteHi FolksPlease check the JD and share your updated resumeRole:IT Service ManagerLocation: Remote Duration: 12monthsResponsibilities include:*ITIL certification and familiar with the implementation of related principles*Evaluate and recommend solutions to meet the technological needs of various stakeholders*Supports business goals by enabling organizations to identify opportunities for improvement and evaluate their IT performance against best practices.*It can be defined as a set of organizational processes and controls designed to deliver IT services to meet business objectives efficiently, effectively, and reliably.*Manage IT assets and resources to ensure that they are running efficiently. *Coordinate the deployment of IT systems, including infrastructure, applications and services. They also monitor operational performance and respond to IT incidents as necessary. *Document the processes and procedures of theDeliveryteam (i.e.Incident Management,Change Management,Service Request Management,Problem Management,Capacity Management, etc.).*Regularly audit, improve and deploy procedures and working instructions to deliver theServices.*Manage the serviceDeliveryquality and ensure [Customer] satisfaction. Reports and follows up service level metrics and performance standards. Work with other service towers within NYU in order to ensure a high quality of service is delivered.*Proactively advise [Customer] (become trusted advisor for the [Customer] through service analysis, process and procedure improvements. Understand [Customer] requirements and ensure that [Service Provider] designed solutions meet [Customer] expectations according to the contract.*Manage [Customer] expectations.*Build solid relationships with key stakeholders within theVIP Usercommunity and use these relationships as a foundation to ensuring alignment between the community and ITservices.Naresh Kumar Bhimanatini

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Technical Support RepresentativeHeredia, Heredia, Costa RicaCall Center OperationsJob Type:Full-timeJob Description:Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse.We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About the RoleIntegrations is a primary focus at Tebra and the Technical Operations team holds a key role in activating, maintaining the health of our integrated practices through troubleshooting, and offboarding. When a practice has its online schedule integrated with an EMR/EHR/PMS, it improves key performance indicators, decreases churn, increases their average lifetime value, and provides enhanced benefits for the patients that find them online. The Technical Operations team supports internal and external teams through a deep understanding of the integration logic -- this is necessary to troubleshoot and provide solutions for both the practices and the company.Your Area of FocusPeriodically, activating or offboarding integrated accountsPeriodically dispatching surveys manually.Respond to and resolve technical cases throughout various stages of the customer lifecycle within 5 days or lessReduce the risk of churn by owning the customer’s problems, troubleshooting on the fly, and working through issues with the practiceObtain examples of what is not functioning properly and investigateDocument integration-related processes, FAQs and departmental training guidesLog all information in SalesforceDocument what configurations were adjusted on every call so that future CS employees can see what has been changed and whenSupport internal and external teams with technical integration issues and/or questionsUse your curiosity to figure out what specifically is going on and how you can get things worked outSolve problems while being cautious of the repercussions that can come from making changes to live integrationsBecome proficient in explaining and teaching technical processes in a non-technical wayWork directly with an office manager, doctor, or marketing contact who may not be familiar with the technical aspects of our product and servicesUnderstand various types of integrations and workflows that are specific to each practice by asking open-ended questions about what the practice is experiencing and what their expected result isUncover which integrations Tebra supports and make suggestions that compliment both the practice and PatientPop solutionProvide appropriate customer feedback to internal teamsFocus on resolving cases to the customers’ satisfactionReceive 90% or higher on the customer feedback survey and a 4.8+ CSAT score

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